[sword-devel] canned reply for sword-support

Keith Ralston keith at kharis.biz
Tue May 11 13:10:13 MST 2004

Sounds like an FAQ to me.

> -----Original Message-----
> From: sword-devel-bounces at crosswire.org
> [mailto:sword-devel-bounces at crosswire.org]On Behalf Of Barry Drake
> Sent: Tue, May 11, 2004 2:56 PM
> To: Lynn Allan; SWORD Developers' Collaboration Forum
> Subject: Re: [sword-devel] canned reply for sword-support
> Hi Lynn ...........
> On 11 May 2004 at 10:44, Lynn Allan wrote:
> > I can draft something ... but ... I'm really not knowledgable 
> about great
> > swaths of The CrossWire Society's activities ... linux, jsword, 
> macsword,
> > osis, gbf, sword-api, biblecs, etc.
> Looking back at queries addressed to Sword Support, a large number 
> are about copyright issues, and a good few of the rest would be 
> covered just by pointing the person to pages on the web-site.  The 
> others are specific and will have to be answered individually.  
> Something also needs to be said to explain that cheques are not 
> cashed until CD's are sent, and that it is sometimes slow because of the 
> volunteer situation.  I gather that the CD's can sometimes take a few 
> weeks to be despatched, especially when a new release is about to be 
> issued.
> Daniel suggested that the first part of the standard message simply 
> points out that the support is given by volunteers and may be a little 
> slow in arriving!  The rest of the standard reply simply needs to 
> point to 
> the faq's and the pages on the web-site that give advice on copyright 
> issues, installation on the different platforms etc.  The message does 
> not need to contain anything that is platform specific, as this will 
> confuse.
> God bless,
> Barry
> -- From Barry Drake (The Revd) minister of the Netherfield United 
> Reformed church, Nottingham see http://www.jesusinnetherfield.org.uk 
> for our church homepages).
> Replies - b.drake at ntlworld.com
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