[sword-devel] Support Issues: Font and Verse Lookup Problems
Fri, 17 May 2002 01:14:09 -0700
Support is an issue.
There are three components to the solution of our support problems. One
is to write more FAQ entries. The second is for Troy to set up forums,
which he will hopefully do soon. And the third is to fix the bugs that
have been sitting on the tasklists for over a year now.
Personally, I've been pretty soured to caring about our users by the
minority of users who email our support list and either feel we owe them
something or are blatantly insulting. I don't much care if we lose
users to other programs because I don't think I would use BibleCS myself
in its current state.
By and large, when I see bug reports I make a note of them to deal with
them when I get a chance, but I don't give any response to the sender.
If someone else is interested in providing PR, they can.