<div class="gmail_quote">On Fri, Feb 26, 2010 at 4:57 AM, David Haslam <span dir="ltr"><<a href="mailto:d.haslam@ukonline.co.uk">d.haslam@ukonline.co.uk</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<br>
Hi Karl,<br>
<br>
Thanks for this extended description, and for the acknowledgment that in<br>
some sense there is what I would call "quirky behaviour".<br>
<br>
I realize that quality should be thought of it terms of "meeting<br>
requirements" rather than "meeting expectations", yet sometimes it's the<br>
latter perspective that gives deeper insight into the user's experience.<br></blockquote><div><br></div><div>If enough people have an expectation, it becomes a requirement.</div><div><br></div><div>Jon </div></div>